A Tracking Number will be provided to you via email.
Please Note: We are not responsible for any Return to Sender shipments due to incorrect shipping address and/or failure to sign for your package. Should the order be returned to us, we will refund the value of the contents minus a 20% restocking fee - the shipping fee is not refundable. Should you require to have the order reshipped, then new shipping fee will apply - no exceptions.
Orders can be picked up free of charge at our Markham location. Please email us to check inventory and arrange a time for pick up.
Pick Up Location: Unit 122, 7181 Yonge St., Markham, ON L3T 0C7
Should you have any questions about your pickup or if you need to reschedule, please contact us!
Text Message/Whatsapp: 647 465 8390
Please Note: Your order will be ready at your selected date and time. Please ensure to arrive on time. We will not be able to guarantee that your order will be available for pick up if you arrive at a different date/time.
AMENDMENTS AND CANCELLATIONS
Orders can be amended at no additional cost when stock is available. Order cancellation can be processed with 3% processing fee (Shopify platform charge).
DAMAGED AND/OR MISSING ITEMS
Damaged or missing items must be reported to us within 10 business days (from the date of receipt) to qualify for a replacement. Replacements or compensation will not be provided after 10 business days.
RETURNS, EXCHANGES AND REFUNDS
Products: Due to the nature of our products, we are unable to offer exchanges or returns. All products are final sale.